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Never Let The Consistency Of The Customer Experience Be .promised – Customer Service Tips By Shep By: Shep Hyken | Mar 6th 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how customer experience can lead to customer loyalty. My daughter came home from school to visit us over a recent holiday. She was flying on Southwest Airlines and checked a piece of luggage. When the s … Tags: customer loyalty, consistency, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Simplicity To Gain The .petitive Advantage By Customer Service Expert Shep Hyken By: Shep Hyken | Mar 1st 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses simplicity. Simple is simple. Simple doesn’t always mean easy. And, sometimes simple is actually hard to pull off. But some .panies have mastered the art of simplicity. And, in doing so, they cr … Tags: simplicity, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, cust What To Do When You Don’t Have Control – Customer Service Tips By Shep Hyken By: Shep Hyken | Feb 21st 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses what to do when you’re not in control. What happens when the customer calls about a problem, but the problem is .pletely out of your control? Tags: control, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, custome It’s All In How You Say It – Customer Service Tips By Shep Hyken By: Shep Hyken | Feb 16th 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how you phrase something may make all the difference – it’s all in how you say it. My buddy Gary Chervitz just came back from Las Vegas. He was excited to share a customer service story with me. He pref … Tags: right way, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, custo Create Customer Confidence With Your Return Policy – Customer Service Tips By Shep Hyken By: Shep Hyken | Feb 7th 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how liberal return policies create customer confidence. Every business has returns. It doesn’t matter if you’re B2B or B2C. Returns are inevitable. The industry that probably has the most re … Tags: return policy, consistency, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Se Create Customer Confidence – Customer Service Tips By Shep Hyken By: Shep Hyken | Feb 1st 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses creating customer confidence with a guarantee. Customers want to feel confident with the .panies they do business with. It doesn’t matter what type of business you’re in or how you sell. … Tags: guarantee, consistency, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Servic Never Let The Consistency Of The Customer Experience Be .promised – Customer Service Tips By Shep By: Shep Hyken | Jan 24th 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses never .promising the consistency of the customer experience. The other night my wife and I went out to dinner. The customer service was quite good and the food was excellent. However, we might hesitat … Tags: consistency, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, cus Response Times To Social Media By Shep Hyken By: Shep Hyken | Jan 19th 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses social media response times. I knew it was bad, but just didn’t know how bad. I’m talking about the average time it takes for a .pany to respond, via different social media channels. A rec … Tags: social media, response time, trends, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Cus Five Customer Service & Experience Trends You Can’t Ignore – Customer Service Tips By Shep Hyken By: Shep Hyken | Jan 10th 2016 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses data and analytics. Now, before you roll your eyes, I promise this will be interesting. And it definitely ties into customer service and customer experience. I just came back from the IBM Insight confe … Tags: consumer data, trends, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Customer Service Christmas Story – Customer Service Tips By Shep Hyken By: Shep Hyken | Dec 28th 2015 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares an amazing customer service Christmas story. It’s holiday time, Happy Chanukah, Merry Christmas, Kwanza, or any other holiday you might celebrate this time of year. A few years back I shared a story … Tags: christmas story, shep hyken, customer service, loyalty, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips Eliminate Preconceptions Of Your Industry – Customer Service Tips By Shep Hyken By: Shep Hyken | Dec 27th 2015 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares a tip on eliminating preconceptions of your industry. Tags: elminate preconceptions, loyalty, customer service, shep hyken, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Serv Customer Service Hostage Situation – Shep Hyken By: Shep Hyken | Dec 20th 2015 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses the impact social media has on customer service. Tags: Customer service, social media, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service spea How Much Is Your Reputation Worth? Customer Service Tips By Shep Hyken By: Shep Hyken | Dec 11th 2015 – Recently I spoke and wrote about how Delta Airlines and an employee at the St. Louis airport perfectly handled my dilemma in getting to a speaking engagement on time. There were some great lessons in that story, but there is another lesson that is just as powerful, if not more so. My client expected me to show … Tags: reputation, customer service, Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service speake Motivational Business Speaker-customer Service Tips By Shep Hyken By: Shep Hyken | Dec 8th 2015 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares a tip to help you deliver an amazing customer experience. Today’s tip is setting the right example. Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer Motivational Business Speaker-customer Service Tips By Shep Hyken By: Shep Hyken | Nov 27th 2015 – Danny Meyer, the extremely successful businessman and restaurateur, is going public in a big way with the no-tipping policy that is being rolled out in his Union Square Hospitality Group (USHG) restaurants over the next year. In a public letter he wrote, “We believe hospitality is a team sport, and that it take … Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer Define Customer Service-customer Service Tips By Shep Hyken By: Shep Hyken | Nov 22nd 2015 – During a job interview do you ask the question what’s your definition of customer service? Do you know the answer for your organization? You should. Tags: Customer service training, Motivational Business Speaker, After Dinner Speaker, Customer Service Tips, customer service, customer service speaker, customer Ways To Create Customer Trust – Customer Service Training Tips By Shep Hyken By: Shep Hyken | Nov 21st 2015 – Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses creating customer trust. It’s an old adage that I’ve mentioned before: People, as in customers, like to do business with people they know, like, and trust. The knowing and liking is easy. Ju … Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer The Polite Society – Customer Service Tips By Shep Hyken By: Shep Hyken | Nov 13th 2015 – Customer service is usually about the people who work at a .pany being polite to the customer. But what about the customer being polite to the employee? Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer Motivational Business Speaker-customer Service Tips By Shep Hyken By: Shep Hyken | Nov 8th 2015 – Don’t worry about chasing the money, focus on chasing your customer. Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer Customer Service Tip: Focus On Customer Uniqueness By: Shep Hyken | Oct 26th 2015 – Today’s tip is about allowing your employees to showcase their uniqueness. Many managers may feel uneasy giving their employees free rein for part of their workday. Google, however, utilizes this, and excels in great ideas! Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer Shep Hyken Speaks – Making Customers Feel Special By: Shep Hyken | Oct 26th 2015 – Everyday you do the same thing, over and over. Work’s a routine. You may even get bored. So how do you stay motivated to be nice to your customers? Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer Motivational Business Speaker-customer Service Tips By Shep Hyken By: Shep Hyken | Oct 18th 2015 – Customer Service Expert Speaks – Having Loyal Customers May Earn You a Second Chance. Tags: Motivational Business Speaker, After Dinner Speaker, Customer Service Training, Customer Service Tips, customer service, customer service speaker, customer Customer Service Expert Says Customer Centric Organization Wins By: Shep Hyken | Jan 9th 2013 – Professional speaker and author Shep Hyken says that one of the most popular phrases in customer service today is “customer centricity.” This is simply a focus on the customer, which means that everything the .pany does, every system and process that runs the business, has the customer in mind. Tags: Customer Service Speaker, Customer Service Expert, Motivational Keynote Speaker, Conference Keynote Speaker, After Dinner Speaker, Keynote Motivational Spe 80% Of Customer Service Is Just Being Nice By: Shep Hyken | Sep 23rd 2012 – Professional speaker and author Shep Hyken says 80% of customer service is just being nice. A great customer service experience consists of two other elements: operations and quality of what you sell. Tags: Customer Service Speaker, Customer Service Expert, Motivational Keynote Speaker, Conference Keynote Speaker, After Dinner Speaker, Keynote Motivational Spe Customer Service Recovery: The Test Of How Good You Are,customer Service Recovery Tip By: Shep Hyken | Apr 3rd 2012 – Are you willing to go “above and beyond” to make things right when you face a customer service snafu? The ultimate goal is more important than just solving a temporary problem. It is restoring and keeping customer confidence. Tags: customer service, customer service speaker, customer experience, customer loyalty, customer relationships Outstanding Internal Service Attracts And Keeps Good Employees By: Shep Hyken | Feb 10th 2012 – As a professional speaker, I have had the opportunity to address hundreds of clients in many different types of audiences about customer service. Most clients understand that customer service has evolved and is an important philosophy for a business. Tags: customer service, internal customer service, customer service training, customer relationships Keys To Creating A Customer Service Enviornment By: Shep Hyken | Jan 25th 2012 – Where does good customer service begin? The employee who interacts regularly with customers is an important part of customer service, but good customer service is much more than that. Tags: customer service, customer service training, good customer service, customer service enviornment, repeat customers, HR Customer Service Tips By Professional Speaker Shep Hyken By: Shep Hyken | Jul 17th 2011 – This customer service tip discusses the benefits of the debrief. After any interaction with a customer, good or bad, there is time for debriefing, turning every situation into a learning experience. What did you do that worked? What didn’t work? What pleased the customer? What can you do better next time? These questions, a … Tags: Customer Service Speaker, Customer Service Expert, Motivational Keynote Speaker, Conference Keynote Speaker, After Dinner Speaker, Keynote Motivational Spe Particularly In Present Day Taobao Agent Economic Climate By: WOWGold | Jun 15th 2011 – If you"��re simply stuck on a quest, then you just might be missing something. This particular solution possesses the right amount of glucose, salt and potassium along with various other beneficial nutrients which are required to keep the child nourished and hydrated. Tags: taobao agent The Satisfied Customer Is A Dangerous Customer By: Shep Hyken | Nov 12th 2010 – What is a dangerous customer? It is not necessarily a customer that is threatening you with a knife or a gun. What we are discussing in this article is the customer that puts you into the "��danger zone"�� of lost business. We aren"��t talking about customers who have a .plaint about you and choose to tell everyone they … Tags: satisfied customer, customer satisfaction, customer service Moments Of Truth, Misery & Magic By: Shep Hyken | Oct 29th 2010 – "��Anytime a customer .es into contact with any aspect of a business, however remote, is an opportunity to form an impression."�� From this simple concept, Jan Carlzon took an airline that was failing and turned it around to be one of the most respected airlines in the industry. Tags: customer service, customer relationships, Shep Hyken 相关的主题文章: